Starting today, our roof maintenance and intervention specialists will be taking to the roof with a tablet at the ready. The reason? Tectum Roofcomfort recently launched a new planning and management application. The online tool makes it possible to better plan maintenance assignments and (emergency) interventions and increase the quality of the tasks. The investment increases work comfort and our services. In a next step, the software will also give you an up-to-date insight into planned interventions and work performed.
Working in the cloud eliminates the cumbersome hassle of paper reports and checklists, the time-consuming documentation of photos in complex folder structures and numerous other manual operations. With the implementation of a new program, Tectum Roofcomfort now also benefits from these advantages.
Lien Jans, responsible for business processes at Tectum Group explains, "The tool links a database with all our customers and their properties to an efficient planning software. This offers many advantages. First of all, thanks to the database, we have a good overview of the entire life cycle of the roofs we maintain and where we carry out interventions. Where are the properties located, what type of roof and surface area are involved, what interventions have been carried out ... we can see it all at a glance. When new tasks under a maintenance contract arise, the tool automatically creates a work order tailored to the contract and alerts the planner. In the process, the program combines the various work orders into a logical cluster of daily tasks for the various roof specialists at Tectum Roofcomfort. On site, using their tablet and the app version of the tool, employees go through a strict step-by-step plan that helps them perform each subtask correctly and completely. The employee can only move on to the next step when the previous one has been performed completely and flawlessly. After completing the roadmap, the program automatically generates a report. Finally, when a colleague does an internal review of the report, it drops into the customer's mailbox."
In the next step, we are opening up the comfort and assets of the new tool even wider. "Via an online customer portal, our customers can access all their premises within the current maintenance contract. They can then check exactly which maintenance tasks are scheduled or have already been performed. Each task performed will also have the maintenance report attached with a full photo report and any comments from the employee. This makes the tool particularly interesting for customers with a dispersed patrimony under maintenance with us. They get a complete overview from one central location," says Pieter De Haese, Business Unit Director at Tectum Group. The online customer portal will be available in the course of 2025.
After completing the step-by-step process, the program automatically generates a report that is sent to the client.
The software will make other functions accessible, such as requesting an intervention for a leak, for example. You can describe and document the problem with the necessary photos, even specify a preferred date for the site visit. For each intervention, the system creates a ticket whose status you can follow up in the online overview.
Via the calendar, you can check on which dates interventions or maintenance tasks have been carried out or are planned. Furthermore, the software allows you to view work orders with the underlying reports. Or to search and filter documents by location, date, keyword, ...
In short, in the next phase, we will also make the advantages of our new cloud solution accessible to you to very easily monitor and control the maintenance and intervention history of your assets from one central location.
Want to know more about this new application? Or would you like more info about periodic roof maintenance? Contact our roof maintenance specialists at Tectum Roofcomfort.
Starting today, our roof maintenance and intervention specialists will be taking to the roof with a tablet at the ready. The reason? Tectum Roofcomfort recently launched a new planning and management application. The online tool makes it possible to better plan maintenance assignments and (emergency) interventions and increase the quality of the tasks. The investment increases work comfort and our services. In a next step, the software will also give you an up-to-date insight into planned interventions and work performed.
Working in the cloud eliminates the cumbersome hassle of paper reports and checklists, the time-consuming documentation of photos in complex folder structures and numerous other manual operations. With the implementation of a new program, Tectum Roofcomfort now also benefits from these advantages.
Lien Jans, responsible for business processes at Tectum Group explains, "The tool links a database with all our customers and their properties to an efficient planning software. This offers many advantages. First of all, thanks to the database, we have a good overview of the entire life cycle of the roofs we maintain and where we carry out interventions. Where are the properties located, what type of roof and surface area are involved, what interventions have been carried out ... we can see it all at a glance. When new tasks under a maintenance contract arise, the tool automatically creates a work order tailored to the contract and alerts the planner. In the process, the program combines the various work orders into a logical cluster of daily tasks for the various roof specialists at Tectum Roofcomfort. On site, using their tablet and the app version of the tool, employees go through a strict step-by-step plan that helps them perform each subtask correctly and completely. The employee can only move on to the next step when the previous one has been performed completely and flawlessly. After completing the roadmap, the program automatically generates a report. Finally, when a colleague does an internal review of the report, it drops into the customer's mailbox."
In the next step, we are opening up the comfort and assets of the new tool even wider. "Via an online customer portal, our customers can access all their premises within the current maintenance contract. They can then check exactly which maintenance tasks are scheduled or have already been performed. Each task performed will also have the maintenance report attached with a full photo report and any comments from the employee. This makes the tool particularly interesting for customers with a dispersed patrimony under maintenance with us. They get a complete overview from one central location," says Pieter De Haese, Business Unit Director at Tectum Group. The online customer portal will be available in the course of 2025.
The software will make other functions accessible, such as requesting an intervention for a leak, for example. You can describe and document the problem with the necessary photos, even specify a preferred date for the site visit. For each intervention, the system creates a ticket whose status you can follow up in the online overview.
Via the calendar, you can check on which dates interventions or maintenance tasks have been carried out or are planned. Furthermore, the software allows you to view work orders with the underlying reports. Or to search and filter documents by location, date, keyword, ...
In short, in the next phase, we will also make the advantages of our new cloud solution accessible to you to very easily monitor and control the maintenance and intervention history of your assets from one central location.
Want to know more about this new application? Or would you like more info about periodic roof maintenance? Contact our roof maintenance specialists at Tectum Roofcomfort.
Starting today, our roof maintenance and intervention specialists will be taking to the roof with a tablet at the ready. The reason? Tectum Roofcomfort recently launched a new planning and management application. The online tool makes it possible to better plan maintenance assignments and (emergency) interventions and increase the quality of the tasks. The investment increases work comfort and our services. In a next step, the software will also give you an up-to-date insight into planned interventions and work performed.
Working in the cloud eliminates the cumbersome hassle of paper reports and checklists, the time-consuming documentation of photos in complex folder structures and numerous other manual operations. With the implementation of a new program, Tectum Roofcomfort now also benefits from these advantages.
Lien Jans, responsible for business processes at Tectum Group explains, "The tool links a database with all our customers and their properties to an efficient planning software. This offers many advantages. First of all, thanks to the database, we have a good overview of the entire life cycle of the roofs we maintain and where we carry out interventions. Where are the properties located, what type of roof and surface area are involved, what interventions have been carried out ... we can see it all at a glance. When new tasks under a maintenance contract arise, the tool automatically creates a work order tailored to the contract and alerts the planner. In the process, the program combines the various work orders into a logical cluster of daily tasks for the various roof specialists at Tectum Roofcomfort. On site, using their tablet and the app version of the tool, employees go through a strict step-by-step plan that helps them perform each subtask correctly and completely. The employee can only move on to the next step when the previous one has been performed completely and flawlessly. After completing the roadmap, the program automatically generates a report. Finally, when a colleague does an internal review of the report, it drops into the customer's mailbox."
After completing the step-by-step process, the program automatically generates a report that is sent to the client.
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